These Terms of Service govern your use of marrow's AI-powered marketing platform. By creating an account or using our services, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By accessing and using the services of marrow ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service.
Binding Agreement
These Terms constitute a legally binding agreement between you and marrow. If you do not agree to these terms, please do not use our services. If you are using our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
Last Updated
January 2026
Age Requirements
You must be at least 13 years old to use our services. If you are between 13-18, you must have parent or guardian permission. By using our services, you represent that you meet these requirements.
2. Description of Services
marrow provides an AI-powered marketing platform that helps organizations create, manage, and publish marketing content.
Platform Features
Our platform includes: AI-powered content generation, brand voice analysis, content recycling and transformation, document chat and processing, content scheduling, multi-platform publishing (Twitter/X, LinkedIn, Medium, etc.), library management, and team collaboration features.
Credit-Based System
Our services operate on a credit-based model. Different operations consume different amounts of credits based on complexity. See our Pricing page for current credit costs and subscription tiers.
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with prior notice to the extent required by applicable law.
3. Third-Party Services and AI Platforms
Our services integrate with third-party AI platforms and technology providers to deliver functionality.
AI Platform Integrations
Our services integrate with leading AI platforms including OpenAI (GPT-4, ChatGPT), Anthropic (Claude), Google (Gemini), and other AI service providers. When you use these integrations, your data may be processed by these third parties according to their own terms of service and privacy policies.
Your Use of Third-Party Services
Data you provide to these platforms may be processed according to their policies. Some platforms may use data to improve their models unless configured otherwise. We configure these services to minimize data retention where technically feasible. We are not responsible for the practices, policies, or actions of third-party service providers.
Social Media Platforms
When you connect third-party accounts (Twitter/X, LinkedIn, Medium, etc.), you authorize us to perform actions on your behalf according to the permissions you grant. You remain responsible for complying with each platform's terms of service.
Third-Party Trademarks
ChatGPT, GPT, and OpenAI are trademarks of OpenAI, LP. Claude and Anthropic are trademarks of Anthropic, PBC. Gemini, Google, and Vertex AI are trademarks of Google LLC. X/Twitter is a trademark of X Corp. LinkedIn is a trademark of Microsoft Corporation. Medium is a trademark of Medium Corporation. marrow is not affiliated with, endorsed by, or connected to these companies unless explicitly stated.
4. User Responsibilities and Conduct
You agree to use our services only for lawful purposes and in compliance with these Terms.
Account Security
You are responsible for maintaining the security of your account credentials, all activities that occur under your account, and complying with all applicable laws when using our services.
Your Content and Generated Output
You are solely responsible for all content you input into our services ("Input") and all content generated by our services ("Output"). This includes ensuring that your Input and Output comply with all applicable laws, regulations, and third-party rights. You acknowledge that AI-generated content may contain errors, inaccuracies, or undesirable content and that it is your responsibility to review all Output before using or publishing it.
Your Liability for Content
You agree to indemnify, defend, and hold harmless marrow and its officers, directors, employees, contractors, agents, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of our services in violation of these Terms or applicable law; (b) your Input or any content you provide to us; (c) your Output or any use, publication, or distribution of Output by you; (d) any allegation that your Input or Output infringes, misappropriates, or violates any third-party rights, including intellectual property rights, privacy rights, or publicity rights; or (e) any harm caused by your use of Output. THIS INDEMNIFICATION OBLIGATION SURVIVES TERMINATION OF YOUR ACCOUNT OR THESE TERMS.
Prohibited Activities
You must not: Use our services for any illegal or unauthorized purpose; Generate or attempt to generate content that is illegal, harmful, threatening, abusive, defamatory, libelous, obscene, pornographic, or that violates any third-party rights; Violate any applicable laws or regulations, including intellectual property, privacy, defamation, or consumer protection laws; Infringe on the intellectual property rights of others, including copyrights, trademarks, trade secrets, or patents; Generate content that impersonates any person or entity or misrepresents your affiliation with any person or entity; Use our services to harass, stalk, harm, or intimidate others; Attempt to bypass our safety measures, rate limits, or content filters; Reverse engineer or attempt to extract our source code, AI models, or proprietary technology; Use our services to develop competing products or services without our express written consent; Share your account credentials with others.
Content Review and Publishing
YOU ARE SOLELY RESPONSIBLE FOR REVIEWING ALL OUTPUT BEFORE PUBLISHING, DISTRIBUTING, OR USING IT. AI-GENERATED CONTENT MAY CONTAIN INACCURACIES, HALLUCINATIONS, OR OTHER ERRORS. YOU ASSUME ALL RISKS ASSOCIATED WITH USE OF OUTPUT, INCLUDING BUT NOT LIMITED TO: DEFAMATION, INFRINGEMENT OF THIRD-PARTY RIGHTS, VIOLATION OF APPLICABLE LAWS, AND HARM TO YOUR REPUTATION OR BUSINESS. WE ARE NOT LIABLE FOR ANY DAMAGE RESULTING FROM YOUR USE OR PUBLICATION OF OUTPUT.
Intellectual Property Rights
You represent and warrant that: (a) you have all necessary rights, licenses, and permissions to provide your Input to us; (b) your Input does not and will not violate any third-party rights, including intellectual property rights, privacy rights, or publicity rights; and (c) your use of Output will not violate any third-party rights. If your use of Output involves publishing content publicly, you represent that you have the right to do so and that such use complies with all applicable laws.
5. Intellectual Property
Intellectual property rights for content, materials, and deliverables are outlined below.
Our Intellectual Property
All content, materials, and intellectual property provided by marrow, including but not limited to software, code, documentation, designs, configurations, methodologies, and platform features, are owned by the Company and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use our platform solely for your internal business operations.
Your Content
You retain all rights to your data, content, documents, and intellectual property you provide to us. We do not claim ownership of your content except as necessary to provide services under this agreement and as outlined in our Privacy Policy.
Generated Content
You own all content generated by our AI using your inputs. We do not claim ownership of AI-generated content. You are responsible for reviewing and validating all AI-generated outputs before use.
License to Publish
When you publish AI-generated content, you represent that you have the right to use and publish that content. You agree to indemnify us against any claims arising from content you publish.
6. AI-Generated Content Disclaimer
Understanding the nature and limitations of AI-generated output is essential.
Accuracy Limitations
AI-generated content may contain errors, omissions, or inaccuracies. Always verify factual claims, statistics, and references before publishing. We do not guarantee the accuracy, reliability, or appropriateness of AI-generated content.
Originality
While we strive to generate original content, AI outputs may inadvertently resemble existing works. You are responsible for ensuring your content does not infringe on third-party intellectual property rights.
Human Review Required
All AI-generated content should be reviewed by a human before publishing. AI-generated content should not be published without human oversight and approval. You are solely responsible for any content you publish, including AI-generated content.
No Liability for Generated Content
We are not liable for damages arising from content you create using our services, including but not limited to claims of defamation, infringement, or inaccuracies.
7. Data Protection and Privacy
Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy.
Privacy Policy
Key privacy protections include: GDPR Compliance for processing personal data of EU residents; CCPA/CPRA Compliance for California residents; Data Processing Agreement available for all customers processing personal data; Standard Contractual Clauses for international data transfers; Data subject rights to access, correct, delete, and transfer data.
Your Consent
By using our services, you acknowledge that you have read and understood our Privacy Policy and consent to our data processing practices as described therein.
Data Processing Agreement
We offer a Data Processing Agreement (DPA) to all customers whose use of our services involves processing personal data on our behalf. To request a DPA, please contact support@marrow.sh.
8. Subscription and Billing
Our services operate on a credit-based subscription model with the following terms.
Fees
All fees are stated in U.S. Dollars unless otherwise specified. Free tier includes 75 one-time credits. Pro tier provides 500 credits monthly for $49/month. Enterprise tier offers unlimited credits with custom pricing.
Payment Processing
Payments are processed through third-party payment processors (e.g., Stripe). By providing payment information, you authorize us to charge the agreed fees to your payment method. You agree to the payment processor's terms of service. We do not store your complete credit card information on our servers.
Auto-Renewal
Subscriptions automatically renew at the start of each billing cycle unless cancelled. Unused credits do not roll over to the next billing period.
Overage Charges
Pro tier subscribers may exceed their monthly allocation with overage charges of $0.10 per additional credit. Enterprise customers have custom overage terms.
Taxes
All fees are exclusive of applicable taxes, including sales tax, use tax, value-added tax (VAT), and goods and services tax (GST). You are responsible for all taxes unless you provide a valid tax exemption certificate.
Late Payments
Late payments may incur interest at the maximum rate permitted by law, plus any reasonable collection costs.
9. Cancellation and Termination
Terms regarding cancellation, termination, and data handling are outlined below.
Cancellation by You
You can cancel your subscription at any time through Settings > Billing. Cancellation takes effect at the end of your current billing period. You continue to have access until the period ends.
Termination by Us
We may suspend or terminate your access to our services at any time, with or without cause, with or without notice, effective immediately, for any reason, including but not limited to violation of these Terms.
Effect of Termination
Upon termination, your right to use our services ceases immediately. We will delete or anonymize your personal data within 30 days unless retention is necessary for legal or legitimate business purposes. Some aggregated, anonymized data may be retained. You remain liable for all charges incurred prior to termination.
Survival of Terms
Provisions that by their nature should survive termination shall survive, including payment obligations, warranty disclaimers, limitations of liability, and indemnification obligations.
10. Disclaimers and Warranties
Our services are provided "as is" with important limitations on our liability.
No Warranty
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Service Availability
We do not warrant that our services will be error-free, uninterrupted, secure, or meet your requirements. Scheduled maintenance, updates, or unexpected issues may cause temporary service disruptions.
AI Limitations
AI-generated content may not meet your expectations or requirements. You acknowledge the inherent limitations of AI technology and agree to independently verify all outputs before use.
Third-Party Services
Our services may integrate with third-party platforms. We are not responsible for their policies, practices, service availability, or any resulting issues. Your use of third-party services is subject to their respective terms.
11. Limitation of Liability
Our liability is limited to the maximum extent permitted by applicable law.
Indirect Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, REVENUE, BUSINESS OPPORTUNITIES, OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Liability Cap
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL OUR LIABILITY EXCEED WHAT YOU HAVE ACTUALLY PAID US. WE ARE NOT LIABLE FOR ANY DAMAGES BEYOND THE FEES YOU HAVE PAID.
Exceptions
This limitation does not apply to (a) payment obligations, (b) fraud or willful misconduct, (c) death or personal injury caused by our negligence, or (d) any other matters where liability cannot be limited by applicable law.
12. Indemnification
You agree to defend and indemnify marrow against claims arising from your use of our services.
Your Indemnification Obligations
You agree to indemnify, defend, and hold harmless marrow and our officers, directors, employees, contractors, agents, and affiliates from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: Your use of our services; Your violation of these Terms or any law or regulation; Your violation of any third-party right, including intellectual property rights; Any content or data you provide in connection with our services.
Defense Cooperation
You will cooperate fully in the defense of any claim. We reserve the right to assume the exclusive defense and control of any matter for which you are required to indemnify us.
13. Dispute Resolution and Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS.
Binding Arbitration Agreement
Except for the types of disputes described below under Exclusions from Arbitration, you and marrow agree to resolve all disputes between us through binding arbitration, not in court.
What Disputes Are Covered
These arbitration provisions apply to any and all disputes, claims, or controversies arising out of or relating to these Terms, our services, or our relationship (including claims based on contract, tort, statute, fraud, misrepresentation, or any other legal theory), whether the dispute arose before or after the existence of these Terms.
Exclusions from Arbitration
Either party may bring an action in court solely for injunctive or equitable relief to prevent unauthorized use or abuse of our services, or to enforce intellectual property rights. Additionally, either party may bring a small claims court action if it qualifies for small claims court.
Arbitration Procedure
Arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration will be conducted in San Francisco, California. The arbitrator will have authority to award any relief available in court, including monetary damages and injunctive relief. The arbitrator's decision will be final and binding.
Class Action Waiver
YOU AND MARROW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and marrow agree otherwise, the arbitrator may not consolidate proceedings with more than one person or case, and may not otherwise preside over any form of a representative or class proceeding.
Jury Trial Waiver
If for any reason a claim proceeds in court rather than through arbitration, you and marrow waive any right to a jury trial.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of California, United States.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Jurisdiction and Venue
Any legal action or proceeding arising under these Terms that is not subject to arbitration shall be brought exclusively in the federal or state courts located in San Francisco, California. Each party consents to the personal jurisdiction and venue of these courts.
International Users
If you access our services from outside the United States, you are responsible for compliance with all local laws. We make no representation that our services are appropriate or available for use in all locations.
15. General Provisions
Additional terms and conditions that apply to these Terms of Service.
Entire Agreement
These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and marrow regarding our services.
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the maximum extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Assignment
You may not assign or transfer these Terms without our prior written consent. We may freely assign these Terms. Any attempted assignment in violation of this provision is void.
Force Majeure
We are not liable for delays or failures due to causes beyond our reasonable control, including acts of God, labor disputes, internet service provider failures, or government actions.
16. Changes to Terms
We reserve the right to modify these Terms at any time.
Notification
Material changes will be communicated through email or prominent notice on our website. For California residents, under California law, you may be entitled to notice of material changes in a manner reasonably designed to provide actual notice. We will provide notice by email (if provided) or through other reasonable means.
Acceptance of Changes
Your continued use of our services after the effective date of revised Terms constitutes acceptance of the changes. If you do not agree to the revised Terms, you must discontinue use of our services.
17. Contact Information
For questions about these Terms, our services, or to exercise your rights, please contact us.
Support
For any questions: support@marrow.sh
Mailing Address
73101 CA-111 Unit 5, Palm Desert, CA 92260